Privacy policy

Flare takes protecting your privacy seriously.

This policy explains what to expect when Flare collects personal information. It may be updated from time to time so please check back occasionally to make sure you’re happy with any changes. By using our website you’re agreeing to be bound by this policy. If you have any questions about this policy or our privacy practices you can email us at info@flarefestival.com, or write to us at:

Flare, c/o Axis Arts Centre, Crewe CW1 5DU

WHO ARE WE? Flare is a project run by Artistic Director Neil Mackenzie and a team of staff, both returning and new, for each festival. It has a formal constitution and governance structure, but is not registered as a company or charity.

WHAT DATA DO WE COLLECT AND WHY? We collect and use a number of different types of data, some of which is personally identifiable and some of which isn’t. You can read details of these below:

STATISTICAL DATA Flare collects information from website visitors using statistics tools. This information includes (but is not limited to) the date and time of visit, browser name and version, IP address, and referring website. This information is used for evaluating and further developing the website for our digital audiences. No personal data is collected via statistics tools.

MAILING LIST When you sign up to our online mailing list we ask you to enter personal data in the form of your name, email address and, optionally, your postcode. Your email address is collected so we can send you updates about our work, and your postcode is used to identify the general location of our audiences, firstly to help us decide where to target future projects and secondly for reporting to our core funder, Arts Council England, on the overall development of our audiences. The information we share with Arts Council England is not personally identifiable as we only supply them with the outbound code (eg. WC2, S1, AB10). We ask for your consent when joining our mailing list and this forms the lawful basis for us for us holding the data. Our mailing list is hosted by Mailchimp. You can read their privacy policy at  https://mailchimp.com/legal/privacy/

CONTACT PAGE When you get in touch with us through the contact page of our website the information you enter is emailed to us directly and not stored after we have responded to you and your query is satisfied.

STORING DATA The data collected is used exclusively by Flare in accordance with the General Data Protection Regulation (GDPR). Flare does not rent, sell or otherwise share information about our contacts with any other business, organisation or individual. The only exception to this is where we are legally obliged to do so to comply with a current judicial proceeding, a court order or legal process served on our website.

HOW LONG WILL I STAY ON THE MAILING LIST? Flare will regularly review our mailing list and refresh it by asking anyone that doesn’t open an email from us from one festival to the next, to acknowledge their wish to keep receiving emails, or otherwise.

HOW CAN I STOP YOU FROM SENDING ME EMAILS? Under the GDPR you have the right to withdraw your consent to us holding your personal data. Should you choose to do this we are obliged to act on your request as soon as possible and at least within one month. Every email we send you will have an unsubscribe option at the bottom and additionally you can send us an email at any time to info@flarefestival.com.

WHAT ARE MY RIGHTS? Under the General Data Protection Regulation (GDPR) anyone whose personal data is stored by Flare has a set of rights relating to it.  Those rights are as follows: the right to be informed, the right of access, the right to rectification, the right to erase, the right to restrict processing, the right to data portability, the right to object, rights in relation to automated decision making and profiling.

If you would like to exercise one or more of the rights in relation to the data we hold about you please let us know in writing and we will be happy to help. For information on what these rights mean please visit the Information Commissioner’s Office website at https://ico.org.uk

CAN I COMPLAIN ABOUT HOW YOU ARE USING MY PERSONAL DATA? If you think we are handling your data incorrectly you should approach us in the first instance and we will do everything possible to rectify the situation. If you are not happy with our response you have a right to contact the supervisory authority, in this case the Information Commissioner’s Office. You can lodge a complaint through their website above and in turn, they will deal with it.